If you are not able to enable tap to pay on your device or you are not seeing the option to use tap to pay on your business account, please make sure to follow these steps:

  • Make sure you are using the latest version of Android/IOS

  • Delete and reinstall the app

  • Ensure NFC is enabled on the device

  • Make sure location services are turned on for the Ziina app. Tap to Pay isn’t available outside the UAE.

  • Confirm you have a stable internet connection

  • Turn off any VPN or ad-blockers, if enabled

If the issue still persists after these steps, please contact our customer support team for further assistance.